FAQs
Get to know idDriverAuto
1) What is idDriverAuto?
You can get to know more about idDriverAuto via the following links:
2) Is idDriverAuto something I can use for my dealership?
Anyone who test drives vehicles and wishes to convert to a digital means of capturing and reporting the Test Drives, can subscribe to idDriverAuto.
3) How many licences do I need?
idDriverAuto is a single licence per dealership rooftop or franchise, allowing unlimited users
4) Will everyone at the dealership use a single idDriverAuto user login?
No, all users associated with the dealership are provided a Username and Password to access the site via a laptop, PC or iPad. A Username and 4 Digit PIN is provided to access the dealership via mobile phone
5) How do I subscribe?
Contact the representative in the region you wish to activate from the contact numbers provided and they will get you started.
New to idDriverAuto
6) I have signed up. This is too confusing, and I need help
We are able to help you via our support services. Please contact your assigned idDriverAuto representative.
7) What do I need to do to use idDriverAuto?
You will need to have an active idDriverAuto User subscription You will need to use idDriverAuto via a Web browser application.
8) How do I install the idDriverAuto platform?
idDriverAuto is a web based application accessed by a URL. The URL can be Bookmarked on a PC and Added to the Home Screen on a mobile phone
9) Is there a separate idDriverAuto platform for the iPad?
No, the web based application is the same and is merely provided with a 2x option, to expand it to the iPad screen size Some dealer prefer to use iPads for their use of idDriverAuto Platform.
10) Do I need to install an app to be able to use the web portal?
No, you can use the Web Portal as long as you have a idDriverAuto Username and Password.
11) Can I use idDriverAuto on another person’s device?
Yes. As long as you have an active idDriverAuto User subscription, you can use any of the idDriverAuto services on any internet enabled device.
12) What’s my username & password?
You will get your Username and Password emailed to you as part of your initial onboarding by your idDriverAuto representative.
13) I forgot my password
Any person nominated as a Dealer Admin in the system can reset your password
14) Can I change my password to something simpler?
Yes, you can. You will need to login to idDriverAuto using the password provided, and then you can rest your password.
15) Do I need internet access for the idDriverAuto services?
Yes, all the data you are accessing is maintained in a secure cloud platform, in Australia, and this requires access via the Internet. Any of the WiFi, 3G, 4G, LAN at the Office services will all work.
16) Is my data secure?
All the data to idDriverAuto cloud and back to you is sent using industry standards.
idDriverAuto day to day use
17) I still don’t know how to use the idDriverAuto platform and web portal
Everything new has its challenges, and we have created WALK THROUGH VIDEO’s for you If you still need help, and wish to access the idDriverAuto User Guide
18) Do I need to log off everyday?
No, idDriverAuto is designed to log you off after 10 hours of the login, which will typically cover a business day with some flexibility for end of the day use too. This was to ensure that idDriverAuto does not use battery nor is it available for anyone who may use your phone after hours Please note, that if you reboot your device, you may need to login again.
idDriverAuto Web Portal
19) What does the web post do, that the app does not?
The web portal permits users to access the site from any internet enabled device with a Username and Password / PIN.
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20) Do I need to update the idDriverAuto platform?
No updates are scheduled for after trading hours and will automatically update the system for all users You will get an email alert to notify you when we have updates for you.
21) Do I get to suggest new features?
Yes, you can email us via the Suggest New features on our Contact Us page.
22) My App keeps crashing, and I cannot seem to use it.
Please reboot your device and check if you are able to access the internet via your browser. If we are experiencing any technical difficulties, you will see a status update on our website
idDriverAuto Billing
23) When and how do I pay my bill?
Your Bills will be due on the same day as your subscription to idDriverAuto Your Billings Statement will be emailed to you with a login into idDriverAuto Client Billing Portal Our Billings systems requires automated billings, and therefore your Credit Card will be billed on the due date.
24) What happens if my credit card payment is not successful?
You will be emailed an alert, to enable you to update your credit card details, with our billings Partner.
25) How long do I have till my account is suspended for non payment?
You have 48 hours before your account is suspended and your access to idDriverAuto services are no longer available (via the App & Web Portal).
26) What if I made a genuine mistake and wish to pay my bill after it has been suspended?
You can work with our billings partner to process the payments due, and then call us with a confirmation. Once you contact us, we will provide your Dealership with a 1 Day Activation. As our Billings systems synchronise after close of business, this will ensure that you can continue to use idDriverAuto while our systems sort themselves out.